After testing AI customer service automation platforms for over a decade, I can...

https://wiki-legion.win/index.php/Gorgias_vs_Zendesk_for_Ecommerce_%E2%80%93_Which_One_Is_Less_Painful%3F

After testing AI customer service automation platforms for over a decade, I can tell you this: in 2026, some tools help agents assist customers up to 70% faster, but full resolution still needs a human touch