Getting a bad review doesn’t always mean it’s there to stay. Google’s policies...

https://www.bookmark-fuel.win/getting-a-negative-review-removed-from-your-google-business-profile-is-possible

Getting a bad review doesn’t always mean it’s there to stay. Google’s policies are strict, and some reviews can be removed if they cross the line into harassment or spam. Keep in mind that outcomes vary and there are no guarantees