Mobile AI voice agents let customers explain issues naturally, skip rigid IVR...

https://riversexpertchat.cloudhinter.com/posts/how-do-i-measure-if-an-ai-voice-agent-is-working-after-launch

Mobile AI voice agents let customers explain issues naturally, skip rigid IVR menus, and get answers without typing into a chatbot. Grand View Research valued the conversational AI market at $10.19B in 2023. Teams still need clear handoffs to people.