Published News

Pre-roll tracking begins with accurate product and package classification

Administrative access can affect every store, user, product, integration, and configuration. Multi-location operators should review admin rights separately from normal manager permissions because the potential impact is much larger

A rollback plan answers what the business will do if the new POS cannot support a critical workflow on cutover day

Massachusetts dispensary teams may hear Metrc, MassCIP, and the medical online system mentioned in the same onboarding meeting. They should not be treated as interchangeable services

Discount leakage occurs when promotions reduce margin more than management intended. Causes include stacking, unnecessary overrides, broad employee permissions, incorrect eligibility, or offers applied to products that would have sold at full price

A dispatch log should explain who controlled an order at every meaningful point. GPS coordinates alone do not show why a route changed, whether a handoff was completed, or who authorized an exception

A QR code is useful only when the register interprets it correctly. Before introducing Metrc Retail ID, Massachusetts dispensaries should verify the entire path from supplier labeling to package recognition and checkout

Anyone else notice how fast mineral buildup happens on faucets around here? Cleaned our shower head last week and it was already crusted over again within a month

Moving a dispensary to a new POS is a records project before it is a software project. A useful migration preserves the link between products, packages, transactions, and licenses while leaving unnecessary clutter behind

When checkout stops working, a dispensary needs more than a support email address. It needs to know who responds, what happens next, and how staff can keep records safe during the incident