Voice AI can slip up, giving wrong answers that frustrate customers. A key way...

https://domgodwinson38.gumroad.com/p/how-do-you-calculate-unsupported-claim-rate-in-a-voice-agent

Voice AI can slip up, giving wrong answers that frustrate customers. A key way to catch errors before they reach users is to build in controls like readbacks—for example, repeating order IDs out loud for confirmation