Voice AI sometimes messes up answers because it misunderstands or guesses...

https://ericksexcellentblog.image-perth.org/my-agent-said-it-updated-an-address-but-nothing-changed-what-happened

Voice AI sometimes messes up answers because it misunderstands or guesses without checking. One way to catch errors before they reach customers is by using a "readback" step—like repeating order IDs back for confirmation